16 Mar Ransomware, taking a Toll
Adidas, Nike, Telstra, Officeworks and Footlocker are just some of the companies that were frozen by indefinite delivery times of stock to customers by a recent cyber security attack of logistics monolith, Toll Group.
The Toll Group were subject to a ransomware attack in early February, whereby hackers gain access to systems and methodically disrupt a company’s access to its own data. The hackers demand large sums of ‘ransom’ money to release locked or compromised systems to relieve the company of digital and unfortunate customer chaos. In Toll’s case, which was played down in a company media release, their key services and systems took a grave hit by a criminal act.
Following the attack, Toll was forced to revert to manual processes of logistics, as approximately 500 operations applications were dismantled and the threat managed methodically over weeks. While customers were unable to independently track progress of their deliveries, the Toll customer service was also unable to assist clients seeking information and redress. Toll managed the fallout badly, some customers expressing a lack of communication entirely as their accounts went offline.
The Financial Review reported that cyber security experts recommend the ransom being paid to avoid a system breakdown. Toll ignored that advice to their detriment which has caused a public relations nightmare resulting in them losing the trust of their clients because of a breakdown in service and communications. Paul Smith interviewed Toll boss, Thomas Knudsen, for the AFR in this piece a few days ago about the fallout.
Faster Networks help businesses protect their digital assets. We are a cyber security partner that brings the best software solutions that anticipate and fix digital vulnerabilities. Our areas of expertise includes Vulnerability Management, Security Orchestration Automation and Response (SOAR), Application Security, Infrastructure Security, Distributed Denial of Service (DDoS) Protection and Application Pentesting.